FAQ Ordering and Shipping

Ordering and Paying

Best Offer

Return Policy

Shipping and Delivery Expectations

Insurance and Tracking

Lost Packages

How we Pack your Order

Shipping Rates

Ordering and Paying:
Shopping online at MotionPictureArt.com with your credit card is completely safe. Your credit card information is encrypted using the latest security technology. In fact, we never even see your credit card number when you order online!
MotionPictureArt.com offers many convenient ways to pay for your order including:

• Credit Card
• PayPal
• Check or Money Order
• Cash
• Wire Transfer (bank to bank)

Paying by Credit Card:
We accept credit card and bank payments without an account or signing up via 2CheckOut.com. Just complete your order and follow the instructions on the 2CheckOut.com website.
Once the payment is received into our account, your order will be shipped (usually within 5/7 days). 2Checkout.com has a high risk/fraud protection which often causes payments to take longer to be processed. At least several days.
2CheckOut.com is a Better Business Bureau Member company, which values the privacy and security of the information that you share with them through their website. 2CheckOut.com combines technical and physical safeguards with employee policies and procedures to protect your information.

Paying by Paypal:
Paypal accepts credit card and bank payments with or without an account or signing up. Just complete your order and follow the instructions on the Paypal website.
If you would like to pay for your order via PayPal, when checking out you will be directed automatically to the PayPal website or just go to www.paypal.com and transfer the payment manually if you find that easier or if something has gone wrong.
Our Paypal e-mail is paypal @ MotionPictureArt.com
Once the money is received into our account, your order will be shipped (usually within 24/72 hours).

Paying by Check or Money Order:
We accept checks and money orders that are drawn from banks in Euros or U.S. dollars and can be cashed internationally. Non-European customers please add $20 or 20 Euros to the total for bank fees. Please be aware that we do not secure inventory or begin processing your order until we receive your payment and the funds have cleared. Clearing of checks and money orders usually takes about 14 (business)days. More info will be emailed to you in an order notification/invoice.

Paying Cash:
If paying by cash, please enclose between a dark colored piece of paper in order to “hide” the cash so you cannot see it through the envelope. MotionPictureArt.com is not responsible for lost or stolen cash. If you decide to send cash, we strongly encourage using Priority, Express or Air mail without insurance. Avoid everything that will make the envelope look suspicious or will give away it's contents.
We have not had any problems with sending or receiving cash yet. Just obey to the above tips. More info will be emailed to you in an order notification/invoice.

Western Union Money Transfer:
You can send money in minutes, the next day, or directly, either online or from one of their 320,000 Western Union Agent locations worldwide. Use cash, credit, or debit cards.
For more information please check out their website at http://www.westernunion.com
We only accept Western Union transfers in Euros NOT U.S. dollars.
Once the payment has been collected, your order will be shipped (usually within 5/7 days).
More info will be emailed to you in an order notification/invoice.

Wire Transfer (bank to bank):
We accept wire transfers in Euros or U.S. dollars. Info will be emailed to you in an order notification/invoice.

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Best Offer:
The Best Offer feature lets you submit a price that you think is fair to both of us.
Think of that price as your opportunity to suggest a price that might be perfect for you, as well as it being a price that you agree to pay.
Please note that prices are already established according to age, significance of the movie/director/actors/etc., artwork, artist reputation, market references, current popularity, condition, and availability.
Also note that we charge the actual shipping costs for "Best Offer"-orders, because products like lobby cards and large posters already have around $13/10 Euros for shipping integrated in their sale prices.
Once we've received your offer, we have 72 hours to decide whether to accept, decline or make a counteroffer.

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Return Policy:
MotionPictureArt.com is committed to quality products and customer service, but sometimes things can go wrong. In the event you would like to return a product, here are some general guidelines:

Return of item due to change of mind:
In the event you receive an item and for some reason you changed your mind and you no longer want it, we will give you a store credit in the same amount as the amount you spent or a refund, depending on the situation.
Please notify us within 5 days of receipt of the item by email. In your email please inform us why you are not happy with the product(s). Then mail the item(s) back to us. We are NOT responsible for the cost to send the order back to us. We must receive any returned order in the same condition as it was sent to you. Should any damage occur than we will deduct an applicable amount from your credit. Please package the item(s) accordingly, preferebly using our materials, for a safe return. All returns must be received within 30 days from when the order originally arrived.

Returns due to damage during shipping:
If you receive a package that has been damaged during shipping, please notify us within 5 days of receiving the package.
Depending on the order and situation we will work out a reasonable solution with you.

Return due to dumb goofs on our part:
Should you receive the wrong item then please notify us within 5 days of receiving the order.
Then mail the item(s) back to us. We must receive any returned items in the same condition as they were sent to you. Should any damage occur than we will demand an applicable amount for damages. Please package the item(s) accordingly, preferebly using our materials, for a safe return. All returns must be received within 30 days from when the order originally arrived.
Once we receive the returned item, we will ship the correct item(s) to you. MotionPictureArt.com will reimburse the customer any fees it costs to ship the item back to us and we will pay for any extra shipping costs to send the correct item(s) to you. In the case you do not want us to correct our mistake you get a full refund including all shipping costs.

We do not offer any price protection policies on the items we sell. Due to constantly fluctuating supply and demand of movie collectibles, the current market prices of items can often change. If the market price of an item drops or rises after the date you purchased it, we will not refund the price difference.

Do not send any items back to us until you have contacted us first to obtain instructions!

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Shipping and Delivery Expectations:
MotionPictureArt.com is committed to meeting your expectations by ensuring excellence in quality products and timely delivery.
All items are being shipped on Monday to Friday using TNT Post (formerly known as the Royal Dutch TPG Post). TNT N.V. is a global provider of mail, express and logistics services. The group employs over 162,000 people in 63 countries and serves over 200 countries. For 2004 the company reported sales of Euro 12.6 billion. TNT N.V. is publicly listed on the stock exchanges of Amsterdam, New York, London and Frankfurt.

We try to ship all products within 48-72 hours of receiving payment.
Delivery times will vary depending on location but 7-14 business days is generally the time frame used for delivery.
Please note that National and International Holidays may delay delivery, especially in the month of December! During the holiday season the postal services around the world are usually understaffed and give priority to the millions of Christmas cards.
Also please note that post 9/11 security measures delay most orders to the United States and often also to other countries.
We use Priority Air Mail for all orders to ensure a fast and safe delivery.
Let us know if you have a deadline. We will try our best to meet your expectations and contact you to provide alternatives. Please include special instructions and deadline date in the comments section of the order or contact form.
In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives, we will ship your entire order to you in one shipment.
For high value items/orders we recommend a fast and safe courier service, please inquire for rates.

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Insurance and Tracking:
We are currently only able to offer insurance or a tracking number on select or larger orders. Please contact us for more information.
Please note that we pack all our orders very secure and never had any problems with damaged products.
We are not supporters of shipping insurance because the Postal service is not very keen on paying. Regardless of your individual sitiation, you should at least be aware of the myth of postal insurance. It does not pay for the full market value, nor other costs if they pay at all.
Two other dilemmas to keep in mind are:
- the adverse effect of placing a high value on packages shipped, making it more interesting for theft. By placing a high value on the package the special notice may be an enticement to those who are inclined to steal the contents. Certainly, it is convenient to thievery when the package or the insurance ledger clearly denotes the shipment as one containing "valuable original movie posters".
- in some cases establishing the factual value causes additional and higher taxes to be paid.
For high value items/orders we recommend a fast and safe courier service, please inquire for rates.

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Lost Packages:
You are hereby forewarned that MotionPictureArt.com is not responsible if your package gets lost or damaged in the mail.
Insurance is your only recourse if your order never shows up or got damaged. Shipping can be slow and undependable... and while we haven't experienced any "confirmed" permanently lost mail, insurance might provide some additional piece of mind. We strongly recommend it. But yes, it is very expensive. It's your choice.
In fact often the shipping and insurance cost more than the value of your package, in which case it obviously does not make sense to insure it, but it's up to you of course.
Packages over 4 pounds automatically shift to the next shipping tier, which already includes insurance.
You can also choose to have your order shipped registered or express. Both are less expensive than the insurance option and provide a lower risk factor.
Again: MotionPictureArt.com is not responsible for lost or damaged mail, so if you aren't willing to take a (slight but real) risk, please buy the insurance.
Please contact us when your order has not arrived within the given timeframe or arrives damaged. Depending on the order and situation we will try and work out a reasonable solution.

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How we Pack your Order:
MotionPictureArt.com takes great care in packaging your order with sturdy materials to ensure that the products arrive to you with virtually no wear due to shipping and handling.
Rolled posters are put in plastic sleeves, and then inserted into heavy duty, premium strength PVC tubes with padding at each end.
Flat products are put in plastic sleeves and/or bags, and placed on one or sandwiched between two sturdy pieces of cardboard and/or wood and shipped in a bubble envelope.
We use clearly printed address labels, that have both the recipient's address and our return address, which we protect against damage with clear plastic tape.
Posters up to one sheet size (27x40 inch) are almost always shipped rolled to save on shipping. Please contact us if you want your poster shipped folded.
Please read our "FAQ General" to learn more about how to remove posters safely from the tubes.

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Shipping Rates:
We take precautions against your order being damaged during shipping by carefully packaging orders, therefore rates can be a bit higher as expected, but it will be worth the few extra Dollars or Euros.
Shipping rates are determined based on the weight of the package, method of shipping and shipping address.
Shipping costs can be found in the descriptions of each product.
When ordering through our website, you will be given a choice of shipping methods with their costs before we ask for your payment information. You'll see this information on the screen after you enter your address and other customer information. At that time, you may either choose one of the shipping options and proceed through checkout, or change or cancel the order.

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