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Privacy Policy

This is only a summary of our return policy. Please read our Terms and Conditions for more information.
You have the right to cancel your order within 14 calendar days after receipt without reason.

You will be refunded the  total paid amount, including shipping costs, within 14 days following the day on which MotionPictureArt.com has actually received the returned products if you return the products in good/acceptable condition.
You shall only bear the direct costs of returning the products to MotionPictureArt.com.

If you make use of your right of withdrawal, the products must be returned with all delivered accessories and if reasonably possible in the original state and packing within 14 days and in conformity with instructions given by MotionPictureArt.com. This 14 day return period applies  to EU customers. Customers outside the EU may make use of a longer but reasonable return period.
Your right of withdrawal does not apply to products whose seal is broken, if labels, stickers etc. have been removed, products that were specially ordered and/or made ​​for you and/or if you have declared and MotionPictureArt.com has confirmed that you refrain from the right of a reflection period. For more information and other exceptions/ conditions please read our Terms and Conditions.
To exercise this right, please contact us via e-mail and, if desired, use the Standard Form for Withdrawal that MotionPictureArt.com offers here as a PDF document.
Incorrectly shipped items, defective products, incomplete shipments and other irregularities must be reported to us by e-mail, with a clear description of the problem, as soon as possible after receipt. We will respond within 2 working days. 6. If MotionPictureArt.com is responsible for an irregularity in the delivered products, the cost of a return or subsequent delivery shall be borne by MotionPictureArt.com.